Thursday, 13 October 2016
Online Furniture Retailer Beliani becomes a Service Champion
Press release
Online Furniture Retailer Beliani becomes a Service Champion
- Free delivery
- 365-day return policy
- Clear service advantages over Ikea, Möbel Pfister and Conforama
Baar, 27th September 2016
For the Swiss online furniture retailer Beliani satisfied customers are the key to success. Right now, the customers should not only be satisfied, they should be thrilled! A sizeable portion of their satisfaction can be attributed to Beliani’s comprehensive service; this service in combination with high quality products and attractive prices constitute the foundation of a positive customer experience.
Starting with a simple ordering process, short delivery time and excellent warranty conditions, through additional services such as assembly and old furniture collection and disposal, up to high availability, expert advice and a personal and attentive customer service - all of these customer benefits are natural and self-evident for Beliani.
Excellent purchasing conditions are what sets Beliani apart. In addition to free shipping, Beliani tempts customers with short delivery time. In Switzerland, Beliani offers its customers also an express delivery service and upon request delivers goods on the same day at an additional cost. Moreover, customers can try out the furniture they bought in peace and quiet in the comfort of their own homes. If the products should not meet their expectations, in Switzerland, Beliani offers free return shipping within 14 days. Also, in order to emphasize the company’s customer and service-oriented character, the right to return period was extended worldwide from 100 to 365 days.
After their return, originally packed, unused goods are offered for sale again. Used goods in a perfect condition are offered for sale on the second-hand market or donated to a charity organization. For unsaleable goods Beliani provides a viable recycling solution.
With the newly introduced free delivery and return shipping in Switzerland as well as the right to return within 365 days in all countries as yet another service milestones, Beliani sets very high standards as a Service Champion. Importantly, Beliani provides clear service advantages when compared to the top 3 furniture stores in Switzerland.
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Service type
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Beliani
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Ikea (1)
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Möbel Pfister (2)
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Conforama (3)
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Delivery cost
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Free
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Yes
|
Yes
|
Yes
|
|
Same Day delivery
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Yes
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No
|
No
|
No
|
|
Assembly service
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Yes
|
Yes
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Yes
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No
|
|
Old furniture disposal
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Yes
|
Yes
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Yes
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Electrical appliances - yes;
Furniture - only under certain conditions.
|
|
Return shipping
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Free
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Customer covers the cost of return shipping.
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Customer covers the cost of return shipping.
Return only possible for originally packed products in unused condition.
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Customer covers the cost of return shipping.
Return only possible for originally packed products in unused condition.
|
|
Right to return
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365 days
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365 days
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14 days
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8 days
|
|
Warranty extension possible
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Yes
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No
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No
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No
|
|
The whole assortment available online
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Yes
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No
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No
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No
|
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Purchase on invoice
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Yes
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No
|
Yes
|
No
|
(1): E-mail from Customer Support Centre dated on 23.09.2016
(2): Phone verification via Customer Service Hotline
(3): E-mail from Service Client Web dated on 26.09.2016
About Beliani
Beliani is one of the fastest growing ecommerce companies with a range of furniture and home accessories. The company offers garden furniture, beds, sofas, tables, chairs, bathtubs lamps and many more. Beliani imports their furniture directly from manufacturers, eliminating middlemen - because of that, their customers are offered the highest quality furniture in affordable prices.
Beliani’s Philosophy:
- Unbeatably low prices: Beliani imports their products directly from the factory, eliminating expensive middlemen and selling online. All that reduces high costs of expensive shops areas. To put it shortly: customers get their furniture straight from the manufacturers, up to 70% less expensive.
- Highest quality and warranty up to 5 years: over 250 000 satisfied customers are a sign of great quality. Beliani offers up to 5-year warranty for every piece of furniture.
- Beliani’s Customer Service is one of the best in the business. Professional and client friendly service, competence and willingness to help are the most important qualities of this department.
- Great delivery conditions: 94% of products are available at the warehouses, because of that customers are guaranteed fast and free delivery straight to their homes. Moreover, customers can try out their purchase for 14 days - if it does not meet their expectations, they can return it. The right to return period is as long as 365 days.
- Fast delivery: upon request in some countries, Beliani delivers goods on the invoice on the same day.
